Text size: AA,A,A

Columbia Gas of Ohio

For more than 30 years, Columbia Gas of Ohio has filed a Gas Cost Recovery (GCR) commodity rate with the Public Utilities Commission of Ohio (PUCO). The GCR, adjusted monthly, reflects the cost that Columbia Gas pays for natural gas on the wholesale market and the costs of transmission and storage, plus or minus adjustments for past over- and under-collections.

As the result of an agreement among Columbia Gas, the Office of the Ohio Consumers’ Counsel, low-income customer advocates, marketers and other parties, Columbia Gas will hold a PUCO-supervised auction in which natural gas marketing companies will bid on the right to supply gas to Columbia. The company would purchase the gas from these suppliers and then re-sell it to customers at the auction-set price. The new price would be based upon current New York Mercantile Exchange (NYMEX) pricing, plus a to-be-determined retail price adjustment.

On April 1, 2010, the company’s GCR adjustment will be replaced by the Standard Service Offer (SSO). Columbia’s GCR customers will see this new term on their bills, but nothing else will change.

The SSO rate will be adjusted each month based on the market price for natural gas, plus the retail price adjustment as determined annually by the auction. Columbia Gas will continue to be prohibited by state law from earning a profit on gas sales to its retail customers, just as it is today under the GCR system.

The change does not affect customers who purchase their gas from a third-party marketer through the Customer CHOICEsm Program. Additionally, Columbia Gas will still maintain its pipeline system, respond to emergencies, read meters, offer payment plans, issue bills and answer customer calls, and will ensure that gas supplies are maintained in the event of a marketer default.

Columbia’s Standard Service Offer: Questions & Answers

If you have any additional questions please contact:

Ken Stammen
Communications & Community Relations Manager
Columbia Gas of Ohio
Ph. (614) 460-6231
E-mail: kstammen@nisource.com

 

Utilities

While the City serves as a liaison between residents and utility service providers, it's important that residents understand that the City has no governing authority over Dublin residents' electric services

In the event of a power outage, residents are encouraged to contact AEP directly via the customer service number, 800-277-2177, to help ensure the issue is resolved in an efficient manner. AEP is able to enter your call into a tracking system that will help them determine the extent and nature of an electrical problem.

Dublin receives electric distribution by two other providers as well. If your provider is Ohio Edison/First Energy, call 888-544-4877 in the case of a power outage. Union Rural Electric customers may call 800-642-1826.

So, when should residents call the City of Dublin? Call the Dublin Police non-emergency number, 614-889-1112, only for the following:

  • If an outage has affected streetlights or traffic signals.

  • If you see a downed power line, especially if it emits sparks or causes a fire.

  • If the situation is life threatening, call 9-1-1 immediately.

 

Electricity

American Electric Power (AEP)
1 Riverside Plaza, Columbus, OH 43215

  • Customer Service: 1-800-277-2177

  • Web site: www.aepcustomer.com

    AEP provides the hardware delivery systems to most Dublin households and businesses. Customers may choose from other electricity providers (details available from Ohio Consumers’ Counsel)

    Power Outages
    All customers experiencing a power outage are asked to contact AEP via the customer service number or the AEP website. In both cases, you are automatically entered into a tracking system enabling AEP to determine the extent and nature of an electrical problem. If the problem persists, please call AEP approximately every four hours, and again when power has been returned.

    Web Sites
    The AEP web site features service options and useful information, including safety tips, what to do in the event of a storm and any resulting power outages, etc. Take a few moments to become familiar with this information as part of your family’s emergency preparedness planning.

    Identification
    Employees typically do not need to enter your home. However, all of AEP employees carry company photo identification. Anytime you have a question about an employee visiting your home, feel free to ask for the employee’s photo identification and the purpose for the service call. Please call AEP customer service if you have any doubts.

Ohio Edison/First Energy
1040 South Prospect Street, Marion, Ohio 43302

  • Customer Service: 1-888-633-4766

  • Web site: www.firstenergycorp.com

    Ohio Edison delivers electricity to a number of households and businesses in the northwest portion of Dublin.

    Power Outages
    If the power goes out, please call FirstEnergy’s 24-hour automated outage reporting line toll-free at 1-888-LIGHTSS (1-888-544-4877). Simply follow the pre-recorded prompts, and you’ll provide us with the information we need to assess the extent of the outage and get the power back on as soon as possible. To safeguard electric equipment – and to ease the initial load when power is restored – customers should turn off or unplug appliances and sensitive electronics.

    Web Sites
    FirstEnergy’s web site provides convenient, 24-hour access to a number of customer services – such as online bill payment, updating account information, reporting a meter reading – as well as useful information regarding power outages and money- and energy-saving tips. Customers can also learn about Ohio’s Customer Choice program and a number of home products and services offered through Ohio Edison.

    Identification
    All Ohio Edison employees carry photo identification. Anytime you have a question about an employee visiting your home, feel free to ask for that employee’s photo identification and the purpose for the service call. Please call Ohio Edison customer service if you have any doubts.

Union Rural Electric
Temporary location during office renovation: 459 Allenby Dr, Marysville

  • Customer Service: 1-800-642-1826

  • Web site: www.ure.com

Union Rural Electric (URE) is a member-owned cooperative delivering electricity to residents and businesses in Union County and surrounding areas. A portion of the Tartan Fields West sub-division is in the URE service area.

Power Outages
In the event of a power outage, check your own breakers and observe whether your neighbors have power before calling 800-642-1826. Our 24-hour member services staff will take your report in conjunction with our automated system. We encourage all members to call—your information assists us with isolating and identifying the source of the outage. At the time of your report, you also may ask for a return call when we have restored the outage as insurance in case your outage is not part of a larger system problem.

Web Sites
The Union Rural Electric (URE) web-site provides the same services 24-hours-a-day that members would receive in the office. You may sign up for service, check account information, pay bills, report problems with service, and request additional services. Communication with our member-owners is critical as a cooperative, so our web site also includes news about our operations. There is information on the benefits of the cooperative difference and your rights and responsibilities as an owner.

Identification
All URE employees carry photo identification and are happy to provide it when asked. On occasion it is necessary for contractors to contact you on behalf of URE. They will have identification and written instruction from the Cooperative to present when they introduce themselves.

Changes to Service Requirements

Please call your electric utility’s customer service if you are planning to make significant changes in the amount of electricity you use. This is particularly important for businesses that will be expanding because we may need to install additional equipment to service your increased needs. Please notify us about the following changes: service increases, construction, relocation of electric facilities and replacing main switches.

When to call the City of Dublin for help

Police non-life threatening emergency 614-889-1112

  • If an outage has affected streetlights or traffic signals.

  • If you see a downed power line, especially if it is emitting sparks or causing a fire. Please help by alerting neighbors to the safety hazard and by keeping away from the lines.

If the situation is life threatening call 9-1-1

Aggregation

The City of Dublin is a certified opt-out aggregator for electric power. Questions regarding aggregation should be addressed to the Department of Economic Development at 614-410-4618.

 

Natural Gas

Columbia Gas of Ohio, Inc.
200 civic Center /Drive, Columbus, Ohio 43215-4138

  • Phone: 1-800-344-4077

  • Gas odor/emergency/after hours: 1-800-282-0157

  • Web site: www.columbiagasohio.com

    Columbia Gas provides the distribution system and natural gas service to Dublin households and businesses it. Customers may choose from a selection of natural gas providers (details available from Ohio Consumers’ Counsel).

    If you hear or small gas escaping, call the emergency number provided. Evacuate your premises, leaving lights and electrical appliances as they are (i.e. don’t turn them on or off before leaving).

Interstate Gas Supply - Gas Aggregation in Dublin
P.O. Box 9060 Dublin, Ohio 43017

  • 24-Hour Hotline: 1-877-444-7427

  • E-mail: Choice@IGSenergy.com.

  • Web site: www.igsenergy.com

For emergencies, call your utility provider. (Check your monthly statement for provider) If your utility provider is Columbia Gas, call 1-800-280-4474.

Since natural gas deregulation became available, Interstate Gas Supply has become one of the largest independent natural gas providers in the Mid-west. IGS can provide natural gas service to Dublin households and businesses. Customers may choose from a selection of natural gas providers (details available from Ohio Consumers’ Counsel).

 

Water

City of Columbus, Division of Water
910 Dublin Road, Room 109, Columbus, Ohio 43215

  • Phone: 614-645-6186 or 614-645-8270

  • Water main breaks & emergency service for evening
    & weekends: 614-645-7788

  • Web site: www.columbuswater.com

    The City of Columbus provides water service to all Dublin residents and businesses on the public distribution system. If you experience suspect a water main break, you can call the City of Dublin Division of Streets and Utilities at 614-410-4750, during regular business hours. A member of staff will visit the site to determine the nature of the problem, and contact the City of Columbus on your behalf. Please use the City of Columbus emergency number provided outside regular business hours. Questions regarding water bills, meters, and meter reading dates, should be addressed to the City of Columbus Division of Water at 614-645-8270

 

Sanitary & Storm Sewer

City of Dublin, Division of Streets & Utilities
6555 Shier Rings Road, Dublin, Ohio 43016-8716

  • Phone: 614-410-4750

  • After Hours Emergency (Police Dispatch) 614-889-1112

    If you see or experience urgent situations, such as street flooding, sewer back ups and/or basement flooding please call the Division of Streets & Utilities. For emergencies occurring outside normal work hours call the Police Dispatch center at the above number. A City representative will come to the site in question to assess the problem and either take steps to address the issue or advise you of any necessary action on the resident’s part.

 

Local Telephone

AT&T (formerly SBC)
150 East Gay Street, Columbus, Ohio 43215

  • Phone: 1-800-660-1000

  • Web site: www.sbc.com

    SBC provides local telephone service to most Dublin residents. Information on additional providers can be obtained from the Ohio Consumers Counsel

Time Warner Digital Phone
1266 Dublin Road, Columbus, Ohio 43215

Time Warner provides local and long distance digital telephone service in the Time Warner Cable TV service area.

Verizon
550 Leader Street, Marion, Ohio 43302

  • Phone: 1-800-483-1000

  • Web site: www.verizon.com

    Verizon provides local telephone service to Dublin residents in the northwest portion of the City. Information on additional providers can be obtained from the Ohio Consumers Counsel

Wide Open West
3675 Corporate Drive, Columbus, Ohio 43231

  • Phone: 1-866-4-WOW-NOW

 

Long Distance Telephone

Below is a sampling of some of the long distance telephone providers available. The Ohio Consumers Counsel can offer additional contacts and advice on selecting a long distance provider (see below).

AT&T
Business Services: 1-800-222-0400

SBC
Customer Service: 1-800-660-1000

Qwest Communications
Customer Service: 1-800-244-1111

Sprint
Customer Service: 1-800-877-4646

MCI Worldcom
Business Sales/Service: 1-800-539-2000

ICG Telecom Group, Inc
Customer Service: 1-888/-424-4611

XO
Phone: 614-629-3200

TelCove (Adelphia Business Solutions)
Phone: 614-227-0523

Wide Open West
Phone: 1-866-4-WOW-NOW

 

Cable Television

There are 2 franchised providers of cable television in the City of Dublin:

Time Warner
1266 Dublin Road, Columbus, Ohio 43215

Wide Open West
3675 Corporate Drive, Columbus, Ohio 43231

 

Other Contacts

Ohio Consumers’ Counsel (OCC)
15th Floor, 77 Sought High Street, Columbus, Ohio 43266-0550

Offers assistance with utility questions, advice on selecting providers, and a means to file service complaints.

Public Utilities Commission of Ohio
180 East Broad Street, Columbus, Ohio 43215-3793

Works to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.


Page Last Updated: Apr 14, 2010