2006 Community Survey
The City of Dublin has surveyed a random sample of its residents as part of our continuing effort to address our mission of delivering "services cost effectively, with an emphasis on quality and innovation." This survey covered city services which included police, street maintenance, parks and recreation, festivals and building permits.
2006 Community Survey Results |
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Executive Summary |
48 KB |
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Complete Survey |
126 KB |
Executive Summary
Overview
In 2000, the City of Dublin began performing a biennial Public Opinion and Citizen Satisfaction Research Survey as part of its ongoing efforts to understand and better serve its residents. The goal of the program was to gauge citizen attitudes regarding City services and attributes, customer service, citizen involvement and goals for Dublin
The information gathered by these surveys provides benchmarks for resident opinion and solid data to measure changing perceptions. The survey and reporting process occurs every two years.
Methodology
The survey was conducted by the City of Dublin Community Relations with the assistance of Clary Communications. This report includes the results from a survey that was mailed to 2,500 randomly selected households, evenly distributed among Dublin’s four wards. The households were selected from a database generated using Dublin’s Geographic Information System.
The city received 736 responses by the deadline date, Feb. 6, 2006. (In 2004, we received a comparable 754 surveys.) An additional 41 surveys were downloaded from the City of Dublin (Those responses are not included with the statistics in this report, as they are a self-selected group and therefore not truly random.) Web site and mailed to the City. The nearly 30-percent rate of return is considered extremely high for mail surveys. The high rate of response ensures a +/- 5.0 percent sampling error at a 95 percent confidence level. The consistently high return over time indicates the data collected is highly reliable and the survey maintains a high degree of validity.
Review of many statistics within this report indicates resident feedback that is generally consistent over time. This consistency indicates a survey tool with a high degree of validity. It also indicates that this data can serve as a reliable benchmark, whether they reflect significant change from previous years or consistency over time.
Notations Within this Report
1. When an asterisk (*) appears, it means the question was not asked in the year indicated.
2. In the Executive Summary (pages 1-8), we have, unless otherwise noted, eliminated all “don’t know” responses and provided data only from those who chose to answer the question. We did this in cases where a large number of “don’t know” responses (in areas in which many residents have not interacted with the City) artificially skew the responses downward.
3. In the Survey Results section (beginning on Page 10) we include “don’t know” responses.
4. Where relevant, we have noted whether residents were asked to select from a list of choices (aided responses) or to answer open-ended questions (unaided responses).
Analysis & Observations
Overall Grading By Respondents
When asked to “grade” Dublin as a place to live, 97.5% of respondents rated the city as excellent or good. This is consistent with previous surveys, in which 97.8% of respondents rated the City as excellent or good in 2004, (compared with 96.9% in 2002 and 96.7% in 2000.)
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2006 |
2004 |
2002 |
2000 |
A (excellent) |
67.4% |
67.9% |
60.1% |
53.7% |
B (good) |
30.1% |
29.9% |
36.8% |
43.0% |
C (fair) |
2.3% |
1.8% |
3.0% |
2.6% |
D (poor) |
0.0% |
0.3% |
0.1% |
0.6% |
D (very poor) |
0.1% |
0.1% |
0.0% |
0.0% |
City Services/Programs
Most of the City of Dublin’s programs or attributes received strong ratings in the excellent/good categories, including:
2006 |
2004 |
2002 |
2000 |
|
Parks |
95.3% |
94.2% |
92.1% |
94.4% |
Maintenence/ Seasonal Services |
93.1% |
94.2% |
90.6% |
92.1% |
Municipal Pool (South) |
91.6% |
n/a* |
n/a* |
n/a* |
Recreation Center |
91.1% |
91.2% |
89.5% |
94.4% |
Recreation Services |
91.0% |
89.1% |
89.0% |
90.5% |
Police |
89.3% |
91.3% |
90.6% |
91.5% |
Customer Service |
89.1% |
90.7% |
88.2% |
92.7% |
Municipal Pool (North) |
86.9% |
85.6% |
n/a* |
n/a* |
Traffic and Roadways |
86.7% |
82.7% |
81.4% |
59.1% |
Information to Citizens |
79.5% |
72.5% |
77.7% |
86.1% |
*These percentages exclude “don’t know” and “did not answer” responses from calculations.